Connect My Community Consultancy acknowledges the Traditional Custodians of the land on which we operate, live and gather. We recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.
Before we dive into all the official “about us” stuff, let’s address what you’re really thinking:
“Can these people actually help me with my business overwhelm, or am I going to waste more time and money on consultants who don’t get it?”
We hear you.
We see those late nights, that overflowing inbox, and that nagging feeling that your business systems are held together with hope and sticky tape.
We’re Connect My Community – a women-led, straight-talking team who help purpose-driven small businesses and NDIS providers cut through the chaos of small business.
Our fierce leaders are Phuong Barraclough (our Compliance Queen) and Sam Bell (our Small Business Strategy & Operations wizard). Together we bring the perfect blend of systems know-how and heart-centered support.
We’re not your typical consultants with generic templates and corporate jargon. We’re the friends who tell you when there’s spinach in your teeth and help you figure out how to streamline your client onboarding – all while making you laugh and feel assured, capable and supported.
We don’t just give advice-we roll up our sleeves and get into the trenches with you. We unpack your knowledge, document your brilliance, and build systems that actually work for your unique business. We start with quick wins (because who doesn’t need a victory?) and then create a flexible implementation plan that evolves as you do.
From our thorough onboarding (where we actually listen) to our transparent implementation (with regular meetings, Slack updates, and shared project boards), we keep things crystal clear. No mystery, no “trust us, we’re experts” – just practical steps and real progress you can see.
Direct access to both directors? Check. Regular check-ins? Absolutely. Private communication channels so you’re not hunting through emails? You bet. Cheering you on and believing in your ability to kick goals? 100%.
Whether you need full certification support or a DIY package with expert guidance, we make NDIS compliance feel less like climbing Mount Everest in flip-flops and more like a manageable hill with a clear path to the top.
There are plenty of business consultants out there. Here’s why our clients stick with us (and send their friends our way):
You know those consultants who leave you with a 100-page strategic plan and zero idea how to implement it? That's not us. We decode complexity and give you practical, bite-sized actions that actually move the needle.
We don't just fix one leaky pipe-we look at your entire plumbing system. From how you attract clients to how you deliver service and build loyalty, we optimize every touchpoint so your business flows smoothly.
Sam's small business operations and strategic expertise combined with Phuong's compliance and red-tape experience mean you get practical systems AND heart-centered compliance. It's like having both a strategic genius and an empathetic guide in your corner.
We don't swoop in, sprinkle consultant fairy dust, and disappear. We walk beside you, teaching and empowering as we go. Your success is our success-and we're invested in seeing you thrive long after our work together ends.
We don't force you into the latest trendy platform or complicated workflow. We build systems around your strengths, values, and the way you naturally work best. The result? Tools and processes you'll actually use-not abandon after a week.
We believe in keeping things transparent and flexible:
Before we suggest anything, we listen. We learn about your business strategy, goals, team structure, and current systems. We want to know what makes you tick-and what’s currently ticking you off.
Based on what we discover, we’ll craft a detailed project plan-often starting with a “health check” audit to identify quick wins and priority areas. Then we’ll meet to make sure we’re aligned before diving in.
Through regular meetings, ongoing communication, and collaborative project management, we work alongside you to implement changes. We adapt as we go, because business needs evolve (and life happens).
Our goal isn’t to make you dependent on us. We document, train, and empower you and your team to maintain the systems we build together. When we eventually step back, you’ll feel confident, not abandoned.
Connect My Community Consultancy acknowledges the Traditional Custodians of the land on which we operate, live and gather. We recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.