Connect My Community Consultancy acknowledges the Traditional Custodians of the land on which we operate, live and gather. We recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.
We get it.
The late nights.
The inbox that never empties.
That nagging feeling you’re working in your business, not on it.
You started this business to make an impact – not to drown in admin, tech overwhelm, and “I’ll figure it out later” systems.
(Translation: You need practical, human support that cuts through the nonsense)
We deliver: A hands-on partner who handles your operational chaos – inbox management, client onboarding, system troubleshooting – so you can reclaim 10+ hours/week for your zone of genius.
(Translation: You need strategic guidance, not just task-doers)
We deliver: A clear roadmap using our Small Business Success Model – auditing your tech stack, streamlining workflows, and building systems that actually work for your brain and business.
(Translation: You need collaborators who speak human, not corporate)
We deliver: NDIS-savvy, empathy-first support from people who’ve walked the small biz tightrope. No jargon. No ego. Just real talk and practical solutions.
(Translation: You need proactive partners, not order-takers)
We deliver: A team that spots bottlenecks before they explode, suggests improvements, and helps you say “no” to opportunities that don’t align with your values.
(Translation: You need scalable support that grows with you)We deliver: Flexible, tiered packages designed for cashflow-conscious businesses – because thriving shouldn’t require a Fortune 500 budget.
There are plenty of business consultants out there. Here’s why our clients stick with us (and send their friends our way):
Strategic & Operational Brains Combined
We adapt to your way of working. Night owl? Prefer Slack over email? Obsessed with Asana? We speak your language.
NDIS providers rest easy: We document everything to audit standards (without the soul-crushing paperwork).
We untangle your systems and tech, automate the boring stuff, and teach you to use tools confidently – no eye rolls when you ask “How do I filter this spreadsheet?”
Your data’s safer with us than your grandma’s secret recipe. Encrypted systems, airtight NDAs, and zero tolerance for drama.
We don’t just give advice-we roll up our sleeves and get into the trenches with you. We unpack your knowledge, document your brilliance, and build systems that actually work for your unique business. We start with quick wins (because who doesn’t need a victory?) and then create a flexible implementation plan that evolves as you do.
From our thorough onboarding (where we actually listen) to our transparent implementation (with regular meetings, Slack updates, and shared project boards), we keep things crystal clear. No mystery, no “trust us, we’re experts” – just practical steps and real progress you can see.
Direct access to both directors? Check. Regular check-ins? Absolutely. Private communication channels so you’re not hunting through emails? You bet. Cheering you on and believing in your ability to kick goals? 100%.
Whether you need full certification support or a DIY package with expert guidance, we make NDIS compliance feel less like climbing Mount Everest in flip-flops and more like a manageable hill with a clear path to the top.
Its mission critical for us to be the right fit for each other. There are a few criteria we use to ensure we can work successfully together.
The best interests of you participants are core to how you operate and drive your ethics and values.
Support involves us working with you – its not just a do-this-task-for-me scenario. When support fails, in our experience, its because this expectation isn’t clear and we hit roadblocks where the business owner won’t collaborate.
Our service includes systems to keep open communication and transparency around the work we are doing. We need you to keep us in the loop as well. If you don’t share clearly and honestly with us, it hinders our ability to support you.
We actively seek. outfeedback, but if we do make a mistake we need to know what happened so we can address it properly.
You’re coping with the day to day but you need a bit more help handling the bigger issues.
You need personalised help with compliance, governance, systems, processes and thorny things like incidents or complaints.
You’ve had amazing growth and its awesome – but – you’re drowning! You’re not ready for a team yet for a few reasons, mainly because you need help making things more streamlined and creating processes before you employ admin people.
You need dedicated daily support without the cost or headache of a full time team, that has the expertise to get in get the work done.
You’re a smaller provider so the operations aren’t crazy busy, but there’s a growing pile of “one day” tasks at the bottom of the to do list. You’re entering a new era, but you can’t do it without tackling the bigger stuff.
You need tailored support to get those to-do items done, make your vision reality and ensure you maintain your compliance and quality.
Glad you asked. Most virtual assistants:
➔ Reactively complete tasks
➔ Stick to generic admin
➔ Leave you managing them
Your Wingteam:
➔ Proactively solves problems (“Noticed your invoicing delays – let’s automate this!”)
➔ Strategizes like a COO (while still handling your inbox)
➔ Becomes part of your DNA (we know your biz as well as you do)
We require a minimum commitment of 3 months for all support agreements.
We have a bookkeeper in our specialist team who can assist with advice and reviews, however, we can’t provide actual bookkeeping such as payroll processing, approving invoices or BAS. This lawfully must be provided by a BAS registered bookkeeper.
We can engage specialists in our team for advice and questions, however if you require a bigger piece of work that will require an individual engagement with the specialist.
For example:
Invoices are issued weekly in advance. Your first invoice must be paid before commencement.
Our termination clause is mutual. We both commit to three months minimum to set up your support; however we both have the write to terminate with notice after that.
We encourage our clients to give us our own username and password to all systems to avoid sharing passwords. We highly recommend, if you are not using one, to move to Google Workspace or Microsoft Office 365 to set up business grade email, systems and security so that you do not share your email password. We can assist with this transition too.
Connect My Community bear responsibility for resourcing appropriately skilled and experience staff, and will grow and replace team members. We document detailed processes. to make transitions easy and to cover illnesses and holidays.
Connect My Community Consultancy acknowledges the Traditional Custodians of the land on which we operate, live and gather. We recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.