Dedicated and heart-led people are angels on earth. As service providers, they are dedicated to making lives better and work tirelessly to achieve this.
The problem is, that often means being stuck in the daily “doing”, working with participants, their families and their networks to get them the support they need. That means agreements get put off, progress notes are forgotten for today, the inbox starts to fill up, and the new system you just invested in is gathering dust half implemented on your computer.
Compliance slips. Administration piles up. It feels overwhelming and not only consumes time, but consumes your head space and energy too.
Many clients have also struggled with finding a trustworthy, competent employee who can cover all the different tasks they need to get done and has the multitude of skills and experience required.
I realised there was a better way to do this.
To create a team that can work with businesses and step in to the day-to-day to help manage the administration, systems and governance.
To reduce the overwhelm, clear the backlog and ensure you can continue to deliver the high quality support that your participants depend on (and love).
We are here to save you time, stress, and frustration.
Our team are experienced, vetted professionals across the spectrum of business administration, systems, governance and operations.
Our skills and structured onboarding process allow us to ‘hit the ground running’.
Compliance is at the centre of our service. All the work we deliver is strongly aligned with NDIS Quality and Safeguards Commission’s Practice Standards and Quality Indicators, ensuring we maintain high quality in your business.
Through our multi-skilled and talented team we can tailor your support package across different business needs, including:
Its mission critical for us to be the right fit for each other. There are a few criteria we use to ensure we can work successfully together.
The best interests of you participants are core to how you operate and drive your ethics and values.
Support involves us working with you – its not just a do-this-task-for-me scenario. When support fails, in our experience, its because this expectation isn’t clear and we hit roadblocks where the business owner won’t collaborate.
Our service includes systems to keep open communication and transparency around the work we are doing. We need you to keep us in the loop as well. If you don’t share clearly and honestly with us, it hinders our ability to support you.
We actively seek. outfeedback, but if we do make a mistake we need to know what happened so we can address it properly.
You’ll have:
We will:
We have:
When you work with a virtual team its always good to see the face behind the work (and emails. and messages). Meet our amazing people.
You’re coping with the day to day but you need a bit more help handling the bigger issues.
You need personalised help with compliance, governance, systems, processes and thorny things like incidents or complaints.
You’re a smaller provider so the operations aren’t crazy busy, but there’s a growing pile of “one day” tasks at the bottom of the to do list. You’re entering a new era, but you can’t do it without tackling the bigger stuff.
You need tailored support to get those to-do items done, make your vision reality and ensure you maintain your compliance and quality.
You’ve had amazing growth and its awesome – but – you’re drowning! You’re not ready for a team yet for a few reasons, mainly because you need help making things more streamlined and creating processes before you employ admin people.
You need dedicated daily support without the cost or headache of a full time team, that has the expertise to get in get the work done.
We require a minimum commitment of 3 months for all support agreements.
We have a bookkeeper in our specialist team who can assist with advice and reviews, however, we can’t provide actual bookkeeping such as payroll processing, approving invoices or BAS. This lawfully must be provided by a BAS registered bookkeeper.
We can engage specialists in our team for advice and questions, however if you require a bigger piece of work that will require an individual engagement with the specialist.
For example:
Invoices are issued weekly in advance. Your first invoice must be paid before commencement.
Our termination clause is mutual. We both commit to three months minimum to set up your support; however we both have the write to terminate with notice after that.
We encourage our clients to give us our own username and password to all systems to avoid sharing passwords. We highly recommend, if you are not using one, to move to Google Workspace or Microsoft Office 365 to set up business grade email, systems and security so that you do not share your email password. We can assist with this transition too.
Connect My Community bear responsibility for resourcing appropriately skilled and experience staff, and will grow and replace team members. We document detailed processes. to make transitions easy and to cover illnesses and holidays.
0403 757 525
hello@connectmycommunity.com.au
Connect My Community Consultancy acknowledges the Traditional Custodians of the land on which we operate, live and gather. We recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.
