Strategy, compliance and operations for human-centred disability and health providers

You’re a purpose-driven small business owner or service provider who’s here because:

We’re your straight-talking, sparkle-infused partners in who help you get registered and build the strategy, compliance and operations to create the business and impact you dream of

Hi there

I'm Sam

I’m a straight‑talking strategist and lead consultant for Australian health and disability providers, with a fast brain, big energy and two decades under the bonnet of small and medium services. She turns messy regulatory change into practical, ethical moves, and clients stay because they feel genuinely guided, held and walked alongside – not judged or sold to.

CMCC today is the combination of Small Business Wingwoman (me) and Connect My Community (my business partner Phuong).

This magical combo brings together Operational genius and Compliance wizardry 

Team CMCC are the anti-consultants – no corporate robots, no cookie-cutter solutions. Just practical, human support that lets you get registered and compliant, reclaim 10+ hours/week and actually enjoy your business again.

The CMC Difference

Most providers don’t come to us because everything is smooth and serene. They come because there’s an audit on the horizon, registration to get through, a compliance wobble, or a project that has lived on the “we really need to do this” list for far too long. You need experienced brains on strategy, compliance and operations — and you need it explained in plain language, notconsultant‑speak.

When you work with us, you can expect:

CMC Difference

How we work with you

Consultancy

Focused, strategic support when something specific needs to shift.

This is fixed‑term consultancy for when you know exactly what’s keeping you up at night: an upcoming registration, a systems review, a governance tangle, a tricky operational problem, or a “we can’t drop this ball” project.

You get straight‑talking advice, practical recommendations and a clear path forward — no 60‑page decks you’ll never read again.

Best when:

  • You need expert eyes on a defined issue or decision.
  • You’re sick of thinking about the same problem and want it moved forward.
  • You want someone who can say “here’s what this actually means for you” in one conversation.

NDIS Registration and Audit Readiness

Custom audit readiness that reflects how your service really runs.

This is for providers who are done with generic document packs and crossed fingers. Our audit work is tailored: to your registration groups, your risks, your team, your existing systems and the multi‑regulatory world you’re operating in (or moving towards). We care about document ownership, not just document possession — you’ll know what you have, why you have it, and how to talk to it in an audit room.

We also design with the future in mind: NDIS now, but with an eye on foundational supports, Thriving Kids, NSQHS, aged care, home care and other funding and compliance streams, so you’re not rebuilding from scratch every time the scheme shifts.

Best when:

  • You’re preparing for registration, renewal or an audit and want to feel genuinely ready.[
  • You know off‑the‑shelf isn’t going to cut it for your service.
  • You want compliance embedded into operations, not a separate pile of work that appears once a year.

Wingteam Partnership Support

Your ongoing right hand for strategy, compliance and operations.

This is for when you don’t just need a consultant — you need a trusted partner in your corner. We work alongside you and your leadership team over time, bringing strategic thinking, compliance oversight and operational clarity into the day‑to‑day running of your service. It’s big‑picture guidance plus “what do we do about this email that just landed?” support.

Most clients start with a consultancy project or an audit and stay because having someone who knows their business, their values and their pressure points on call makes every next decision feel less lonely and less risky.

Best when:

  • You want a right hand who understands your service as well as you do.
  • Your business is growing or changing and you can feel the complexity creeping in.
  • You’d like to stop lurching from crisis to crisis and start making calm, confident, future‑focused decisions.

Ready to Swap Overwhelm for Impact?

Book a free Clarity Consult

We’ll dive into your business, diagnose your biggest pain points and see how we can help.

Get matched with your perfect solution

Whether its a consult session, registration service or you need our Wingwomen by your side, we’ll match you with the perfect fit.

Watch your business (and sanity) transform

We’ll get in the trenches with you to partner up and work on your business, together.

What they say

CMC's happy community

We make awesome happen, one smile at a time!

Join us and be part of a community that’s all about fun, friendship, and those feel-good vibes.

Shannon ElliffeLBFC Home Modifications
Phuong made what seemed like an impossible task of registering my business for the NDIS Home modifications scheme simple and easy.

The more I got to know Phuong the more I see that Phuong lives and breaths her business name. Phuong is in tune with NDIS sector and actually cares about its clients and those that provide services within. No bigger evidence of that than the people Phuong surrounds herself with that are her community.

I can not express enough my gratitude in meeting Phuong and the exceptional service she provides for the community in getting people into such an exciting industry.
Carlson HizonCarlson Hizon Fitness
It is an absolute pleasure to call Phuong a close friend and I am super thankful for the work she has done for me and my business. Working with Phuong gave me complete peace of mind, taking on tasks that were complex and confusing.

As an independent business owner not completely understanding what was required in regards to registration, I could see myself easily wasting time and energy. Her support and professional service was worth every dollar.

Now I am able to engage with the NDIS and offer our personalised services, focusing purely on what we do best, knowing we have the ongoing support of Phuong should we ever need. The greatest reward is we now get to see our clients lives change for the better, thanks to Phuong’s help.
Kristen KeithInclusive Movement Physiotherapy
Phuong is an absolute bundle of years of experience, wisdom and knowledge, kindness and patience wrapped into one. Phuong will consolidate a wide spectrum of complex information and answer questions from the broad spectrum of providers she encounters, and presents it succinctly. Phuong is trustworthy and from my experience, will present the information objectively, not purely to benefit herself. Thank you Phuong.
Strategy, compliance and operations
for human-centred disability and health providers

Call Us

0485 908 935

Email Us

hello@connectmycommunity.com.au

Connect My Community Consultancy acknowledges the Traditional Custodians of the land on which we operate, live and gather. We recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.